External body parts including body kits.We recommend a shipping method that provides tracking and insurance. We do not accept COD or freight collect shipments. Ship the parcel back to us freight prepaid. Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice. Please do not write or place shipping labels or stickers on the manufacturer's packaging. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. If parts are missing or the packaging is damaged it will be up to the manufacturer to determine if the item can be taken back. Items should have all original manufacturer's packaging, materials, and accessories, including instruction booklets and packing inserts. Returned or exchanged products must be brand new, unused, and uninstalled. The shipping cost to send the item back to us is not refundable.įor returns that are considered "Buyer's Remorse" or "Ordered Wrong Part", original shipping costs are not refundable as it is the responsibility of the buyer to determine if the part is correct for their application before purchasing and/or request to cancel the order prior being processed/shipped. Returned items are subjected to a 20% restocking fee, excluding any shipping charges. RMA numbers will be valid for 30 days after it is issued. Returns without an RMA number will not be accepted. Returns for Refund, Store Credit, or ExchangesĪ Return Merchandise Authorization (RMA) number must be requested within 90 days of delivery of the product. We have great working, direct relationships with many manufacturers this ensures that you will get superior warranty support compared to other shops.Īny refused or undeliverable shipments that arrive back at our facility will incur all related shipping costs including return freight charges and any return-to-sender fees assessed by the shipping carrier, which will be deducted from your product refund. Higher-end brands usually have fewer issues and better warranty support, so keep that in mind when making your purchase decision. It is up to the manufacturer to make a decision on the claim. If you received a defective item, FRsport will facilitate the warranty process with the manufacturer to get you a replacement part. Please be sure to check all items once you receive them so that if there is an issue, you are able to notify us as soon as possible.Īll items sold by FRSport are warrantied only through their respective manufacturers.
Please continue below for our terms and conditions.ĭamaged in transit & item shortages or incorrect items.Ĭlaims for missing, incorrect items, or items damaged in transit must be submitted to us within 3 business days of receipt of merchandise. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 90 days of receipt. At FRSport, our goal is to ensure that you’re 100% satisfied with your purchase.
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